On the day that OFCOM has released new guidelines to stop mis-selling of their products and services or from "engaging in dishonest, misleading or deceptive conduct", for once I'm not going to pick on them. On the contrary, I'm going to pick on Virgin Trains. Yes, I know this is a blog about the telecoms industry, but that's precisely it.Yesterday I had the joy of a trip to Milton Keynes with a client, so we took the train. A direct service, and we wanted to be able to work, so we even paid the little bit extra and went first class. Now, in first class they have apparently "enhanced mobile coverage"... another reason for spending the extra so you can do business calls and make the travel time a bit more productive.
So, just how many times do you think my poor client's call got dropped due to poor coverage? Once? Twice? ... FIVE times in a 30 minute journey.
If that's enhanced mobile coverage, what the service is like in cattle class at the back of the train I dare not imagine.
It's timely then that OFCOM have decided it's time to clamp down on dodgy sales tactics ... maybe they can sort out the inflated claims and promises operators and their partners make at the same time too.
1 comment:
Five drops isn't bad. I've had eight on a Brighton-London train. But then it wasn't virgin and we have big hills - perhaps a contributing factor..
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